Out-Of-Stock and Mislabled Sale Items
Walgreens is having trouble keeping advertised specials in-stock and clearly labeled, and these problems could be undermining its new customer loyalty program Balance Rewards, according to a new report titled Off Balance: Out-of-Stock and Mislabeled Sale Items at Walgreens. The report documents problems that we think are causing Walgreens customers to leave the chain’s stores feeling inconvenienced, disappointed and less-than-rewarded.
Some key findings are:
- Out-of-stock problems persistent at more than three-quarters of stores. Read more: Walgreen’s Out of Stocks Sending Customers Out of Stores?
- Certain promotions were consistently out of stock across markets.
- Unlabeled sale items common in nearly every store. Read more: Are Walgreen’s Missing Sale Signs Misleading Consumers?
Well-stocked shelves and clearly marked sales are fundamental to building customer loyalty. To learn more about the problems found in the report, read the full findings here and see what Walgreens shoppers are saying below.