Out-Of-Stock and Mislabled Sale Items

Walgreens is having trouble keeping advertised specials in-stock and clearly labeled, and these problems could be undermining its new customer loyalty program Balance Rewards, according to a new report titled Off Balance: Out-of-Stock and Mislabeled Sale Items at Walgreens. The report documents problems that we think are causing Walgreens customers to leave the chain’s stores feeling inconvenienced, disappointed and less-than-rewarded.

Some key findings are:

  • Certain promotions were consistently out of stock across markets. 

Well-stocked shelves and clearly marked sales are fundamental to building customer loyalty. To learn more about the problems found in the report, read the full findings here and see what Walgreens shoppers are saying below.